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The Download Process
Q: How long does it take to get the downloads I purchase?
A: You should receive an email within minutes or less. The process is completely automated, so as soon your transaction is received by PayPal and Drum Werks, an email is fired off to you with the complete instructions for downloading your samples. It is a very efficient and completely automated process.
Q: I never got an email with my download info what happened?
A: As is true in all aspects of life, things sometimes do not go as planned. If you do not receive an download instructions email within a few minutes, check your junk/spam email folders as it might have been put in there by your email service. If you provided a an incorrect email address (perhaps an old one attached to your PayPal account), then this can cause an issue as well. If any of this is the case, just email us through the contact page. We will regenerate the download links and have you running as soon as we possibly can. There is always someone to help you during normal business hours and usually through much of the rest of the day as well. In any event, you WILL get your purchases one way or another - we can promise you that. Bottom line? Email us and we will help you should anything go wrong during the download process.
Q: How does the download shop work?
The download shop is automated and everything in it is available for immediate download worldwide 24 hours a day 7 days a week. Your download instructions are automatically sent to the email address you use during check out so please make sure your email address is correct if you want your downloads.
Q: How much time do I have to download my purchases and how many times can I download it?
A: Your instant download links are valid for 72 hours and you can download it 5 times within that time period.
Q: My purchased download does not work. Why?
A: We recommend that you have a fast internet connection in order to download our loop sets. Dialup connections are NOT recommended due to the loop set sizes. Please do not try to purchase the loops cd's that are hundreds of megs in size when your internet connection can't handle the download...
Q: What does it cost to have these download loops cd's put on a CD and mail them to me?
A: Please email us and we can quote a price based on how many drum and cymbal sample sets you have purchased.
Q: My connection is having trouble downloading...what is it going to take to download these files?
A: This is never really an issue, but, again, if you experience troubles, email us and we will do what is needed to get you the goods.
Q: Where is my download info I paid with an eCheck through PayPal?
A: The download info has not been sent yet because your payment was with an eCheck which takes 2-5 days to clear through PayPal. When it clears the download info will automatically be sent to you. If you really need them NOW (we know how you musicians are!), email us and we can overide the automated system to get you what you need immediately.
Q: Can I use my credit card instead of PayPal?
A: Yes. Just look for the "Pay With Credit Card" Option instead of logging into your PayPal account. Either payment method is fine and will give you instant access to the downloads. Whichever method you choose, your credit/PayPal statement show a charge/payment to "Beta Monkey Music" - our parent company.
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Compatibility
Q: What programs can use the drum and cymbal samples found on Drum Werks?
Ableton Live
Akai MPC1000 (as well as all other AKAI MPC models and samplers)
Battery (all versions as well as many other Native Instruments programs)
Cakewalk Sonar, Guitar Tracks, Home Studio
Cubase - All versions up to the current Cubase SX4
Digital Performer
Drumagog
Drum Rehab (Trillium Lane Labs)
FruityLoops, FL Studio
Garageband, Soundtrack
iDrum
Logic 7
ProTools
Sony Acid
SoundReplacer
Various DAW's (Any Roland, Boss or similiar stand-alone unit)
We recommend you consult your user's manual prior to ordering. Any audio software or sequencer that will accept 24-bit, 44.1khz audio files can use Drum Werks samples. Email us if you are in any way unsure.
Q: Can I mix and match sounds from different sets?
We mixed each specific drum and sample set identically so you can mix and match from within the set itself as well as with other sample sets. When we begin to branch out with different recording locations, these will be clearly identified by a recording session name. There are no random sounds as found with other sample providers. We feel this offers the most flexibility. All individual download sets (the sounds they contain) were created in the same room so mixing and matching different drum or cymbal elements is virtually guaranteed.
Q: How can I use the single hits?
The single hits can be used to build full-out grooves using your software sampler or sequencer. Because we have no treated any of the single hits, you are free to make them sound they way YOU want them to sound. Compress, EQ, effect all you want - the sounds are pure and ready for your customization. The single hits can also be used in the numerous drum replacement software currently available if you need to rescue a poor-sounding drum track (be it a snare, a kick, or toms). If you are looking at our drum and cymbal sounds, we are pretty confident you know what you will using them for and with!
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Licensing Agreement
Q: What is theDrum Werks licensing agreement?
All Drum Werks Samples fall under a Royalty-Free License: A royalty free license is granted for use in the writing, recording, reproduction and performance of new musical compositions with instrumental and/or lyric melodies created by the purchaser. Any file sharing, distribution, re-sale or reproduction of the unaltered drum loops or drum samples, or any part thereof, for any other purpose, is expressly prohibited. help us keep providing you with great, low-cost drum and cymbal sample sets by sincerely following the licensing agreement.
Full license agreements are included with each download set or can be viewed and downloaded here.
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Tutorials
Q: Do you have any tutorials available on how to EQ, compress, or otherwise enhance the Drum Werks samples?
Not yet. We have spent the vast majority of time producing the available content - getting the drums and cymbal sounds recorded, cut, and ready for download. Of course, time had to be spent on making all of this readily available through our instant download store as well. But, look for tutorials and guides on how to tweak the sounds in the coming months. If you are like us, you probably already know what you want to do to the sounds anyway - taste in production styles is as personal as taste in music - so these guides will roll in as we continue to add to the content and hear from users putting the sounds to real world use.
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More questions?! Email Drum Werks at any time for more personalized and specific customer support.
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Drum Werks FAQ